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DSL (High-Speed)

The "DSL" light on my modem is blinking

The "DSL" light on your modem is an indicator of the connection between your home and the phone company (Qwest). If the light is blinking, this usually means that there is a problem with that connection. However, another cause could be that the phone cable from the wall jack to the modem could have come unplugged or gone bad.

Use the procedure below to rule out any other problems before contacting Qwest DSL Support

  • Restart your modem by unplugging the power cord from the back of the modem for 10 seconds, then reinserting it. Wait for the "Power" light to be solid, if your "DSL" light is still blinking, go on to the next step.
  • Check to make sure the phone cable connected to the modem is securely attached to the wall and modem
  • Make sure the phone line to the modem is not filtered
  • Try a different phone cable from the wall to the modem

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The "Internet" light on my modem is red

The Internet light should be solid green, this indicates your DSL modem is detecting the DSL signal and is on-line. However, if the Internet light is not active or it's RED for more than 30 seconds check the following;

  • If the DSL modem's Internet light is not a steady green and does not change after 45seconds you should restart your DSL modem. To reboot your DSL modem simply un-plug the power cord on the back of the modem, wait 2 seconds, and then plug it back in.
  • Incorrect username or password are entered into the configuration.
  • The customer's account is de-activated.
  • PPP auto-connect is not enabled.

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